Refund policy

At Madhavbaug Wellness, we are committed to delivering high-quality Ayurvedic products. Your satisfaction is important to us. Please read our Refund, Return & Cancellation Policy carefully before placing an order.

1. Order Cancellation

Orders can be cancelled only before they are processed or dispatched from our warehouse.
Once an order has been shipped, it cannot be cancelled.
If your order is successfully cancelled before dispatch, the refund (if applicable) will be processed to the original payment method within 5–7 business days.

2. Return Eligibility

Returns are accepted only in the following situations:

You received a damaged product.
You received a defective product.
You received an incorrect product.
The product is missing from your order.

To initiate a return, you must contact our Customer Support within 48 hours of delivery with:

Your Order ID.
Clear photographs of:
- The outer shipping package.
- The product received.
- The batch number and expiry date (if visible).
An unboxing video (recommended and may be required in certain cases for claim verification).

Claims submitted after 48 hours of delivery may not be accepted.

3. Non-Returnable & Non-Refundable Items

For hygiene, safety, and quality reasons, the following items are not eligible for return or refund:

Products where the shipment package has been opened.
Products where the product seal has been broken, opened, or tampered with.
Used or partially consumed products.
Products damaged due to misuse, improper storage, or negligence after delivery.
Products purchased during promotional offers, clearance sales, or special discounts unless they are received damaged, defective, or incorrect.
Free gifts or complimentary products.

Important:
Once the outer shipment package or the product seal has been opened, no refund, return, or replacement will be provided, unless the product received is damaged, defective, or an incorrect item due to our error.

4. Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Contact our Customer Support within 48 hours of delivery.
Share your Order ID along with clear photos and, where possible, an unboxing video.
Our team will verify the claim.
Once approved, we will arrange for a replacement or refund, depending on product availability and the nature of the issue.

We reserve the right to reject claims if sufficient evidence is not provided.

5. Return Pickup

If your return request is approved, we may arrange a reverse pickup where service is available.
If reverse pickup is unavailable in your location, you may be requested to courier the product to the address provided by our support team.
In such cases, reasonable courier charges may be reimbursed upon submission of a valid courier receipt, subject to prior approval.

6. Refund Process

Once the returned product is received and inspected (where applicable), we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds for prepaid orders will be processed to the original payment method.
Refunds are generally processed within 5–7 business days, although the actual credit timeline depends on your bank or payment provider.

For Cash on Delivery (COD) orders:

Refunds will be processed via bank transfer or another approved payment method after collecting the required banking details.

Shipping charges, COD charges, convenience fees, and other service charges are non-refundable, unless the refund is due to our error.

7. Replacement Policy

Eligible products may be replaced instead of refunded if:

The product is damaged during transit.
An incorrect product was delivered.
The product has a verified manufacturing defect.

Replacement is subject to stock availability.

8. Refusal to Accept Delivery

If a customer refuses delivery without a valid reason, or repeatedly places orders that are refused upon delivery, Madhavbaug Wellness reserves the right to:

Deduct applicable shipping and handling charges.
Restrict Cash on Delivery (COD) services for future orders.
Cancel future orders at our discretion.

9. Failed Deliveries

If delivery fails due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

Refunds, if applicable, will be processed after deducting shipping, handling, and return logistics charges.

10. Quality Assurance

All products are carefully inspected before dispatch. Due to the nature of Ayurvedic supplements, nutraceuticals, and wellness products, we cannot accept returns based on:

Change of mind.
Personal taste or preference.
Individual expectations.
Delayed visible results after consumption.
Medical advice received after purchase.

Customers are encouraged to consult a qualified healthcare professional before consuming any supplement if they have an existing medical condition, are pregnant, nursing, or are taking prescription medication.

11. Contact Us

If you have any questions regarding returns, refunds, cancellations, or replacements, our Customer Support team is here to assist you.

Email: Support@dynamicremedies.in
Customer Care: +91 83800 16119
Website: https://madhavbaugwellness.com
Customer Support Hours:
Monday – Saturday: 10:00 AM – 6:00 PM IST (Excluding Public Holidays)

Madhavbaug Wellness reserves the right to amend, modify, or update this Refund, Return & Cancellation Policy at any time without prior notice. The latest version published on this website shall prevail.